Privacy Policy

To make this policy readable and precise, we define commonly used terms. These definitions set expectations for how we refer to data subjects, processing activities, and the services provided by homesavvy.

We collect information to provide, improve, and secure our services. Collection is limited to data necessary for operational purposes, communications, analytics, security, and legal compliance.

Information that you actively provide to us when engaging with homesavvy, such as creating an account, subscribing to newsletters, or sending inquiries.

• Contact details: name, email address, and postal address when provided for account or subscription purposes.
• Account information: username, password hash, profile preferences, and subscription settings.
• Communications: messages or attachments you send us via contact forms, support requests, or email.
• Payment and billing information provided to our payment processor when purchasing a product or service; homesavvy does not store full payment card numbers.
• Survey responses and feedback you submit to help us improve content and tools tailored to homeowners in California and Canada.
• Optional content contributions such as comments, ratings, and user-generated tips when you choose to share them publicly on the site.

Certain information is collected automatically when you interact with homesavvy.club to support functionality, diagnostics, analytics, and security.

• Device and technical data: device type, browser, operating system, and device identifiers necessary to deliver a compatible experience.
• Log data: IP address, access times, pages viewed, and referral URLs used for diagnostics, security incident analysis, and traffic measurement.
• Usage metrics: anonymized interaction data and performance metrics used to optimize content and site navigation.
• Location indicators: general IP-based region or city-level location used for content relevance and analytics.
• Cookies and similar technologies that store preferences and track session activity to prevent fraud and remember user settings.
• Security data: signals related to account access patterns and authentication attempts to detect and mitigate abuse and unauthorized access.

We may receive information about you from partners, service providers, and publicly available sources to improve our services and maintain accurate records.

• Analytics and advertising providers who supply aggregated usage metrics and campaign performance data.
• Service providers such as email delivery platforms, hosting providers, and payment processors that handle transactions or communications on our behalf.
• Publicly available sources and data enrichment services used to validate contact information or detect fraud risk.

We use collected data only for legitimate operational purposes necessary to run the service, maintain security, deliver communications, and comply with legal obligations.

• To provide and maintain the homesavvy website, user accounts, and subscription services.
• To communicate with users about account activity, updates, support requests, and transactional information.
• To analyze usage patterns and improve content, navigation, and the technical performance of the site.
• To detect, contribute, and prevent security incidents, fraud, or other malicious activity.
• To administer marketing and promotional communications where you have consented to receive them.
• To comply with legal requirements, respond to lawful requests from authorities, and manage disputes.
• To perform billing, payment processing, and related business recordkeeping via authorized processors.
• To anonymize and aggregate data for reporting and research that improves advice and tools for California homeowners.

Where applicable, we identify the legal basis for processing personal data under data protection laws. Not all bases apply in every jurisdiction; we rely on the appropriate basis for each processing activity.

• Performance of a contract: processing required to provide subscribed services or fulfill order requests.
• Consent: processing of marketing communications and optional tracking when you have provided explicit consent.
• Legitimate interests: operational analytics, fraud prevention, and site security, balanced against individual rights.
• Legal obligation: processing necessary to comply with laws, court orders, or regulatory requests.

Cookies and similar technologies help homesavvy deliver a functional website, remember preferences, and measure use. You can manage cookie preferences through your browser and opt-out controls where provided.

We use session cookies for site navigation, persistent cookies for preferences, and third-party cookies for analytics and performance monitoring from trusted service providers.

Categories include strictly necessary cookies, performance and analytics cookies, functional cookies, and marketing cookies that require consent where applicable.

You can manage or disable cookies through your browser settings or by using the cookie preference controls on the site. Disabling some cookies may affect site functionality.

Detailed cookie information and preference controls are available in our cookie policy on homesavvy.club.

We share personal data only when necessary to operate the service or meet legal obligations. Third-party recipients are vetted and bound by contractual terms to protect data appropriately.

• Service providers that perform hosting, analytics, email delivery, and payment processing on our behalf.
• Legal or regulatory authorities when disclosure is necessary to comply with a lawful request, court order, or to respond to public safety issues.
• Business partners with whom we jointly offer specific features or promotions, subject to user consent and contractual safeguards.
• Affiliates and contractors who assist in delivering the service and who are required to maintain confidentiality.
• Potential acquirers or transferees in connection with a merger, sale, or reorganization, provided appropriate data protections are in place.
• Aggregated or anonymized data that cannot reasonably be used to identify an individual for research or reporting.

Where data is processed outside Canada, we take steps to ensure that adequate protections are in place, such as standard contractual clauses and vetted service providers, to preserve privacy and security.

We use measures including contractual safeguards, encryption, and provider assessments to protect transfers to jurisdictions with differing data protection standards.

We retain personal data only as long as necessary to fulfill the purposes described, meet legal obligations, resolve disputes, and enforce agreements.

Account information is retained while your account is active and for a limited period after account closure to address disputes, security contribute, and compliance requirements.

Communications and support messages are retained for operational needs and to fulfill audit and legal obligations; retention periods are proportionate to the purpose served.

System logs and diagnostics data are retained for a defined period to support security contribute and service quality monitoring, and then securely deleted or anonymized.

When retention periods expire or upon verified user request where applicable, personal data is deleted or anonymized in accordance with our deletion procedures and legal constraints.

We maintain administrative, technical, and physical safeguards designed to protect personal data against unauthorized access, modification, or disclosure. Security practices are reviewed periodically to align with evolving risks.

• Access controls and role-based permissions to limit who can view or manage personal data.
• Encryption of data in transit using TLS and encryption of sensitive data at rest where appropriate.
• Regular security assessments, vulnerability scanning, and incident response planning to detect and address risks promptly.

Depending on your jurisdiction, you may have rights to access, correct, delete, or restrict processing of your personal data, as well as the right to portability and to object to certain processing activities.

• Access: request a copy of personal data we hold about you and information about processing activities.
• Correction: request correction of inaccurate or incomplete personal data.
• Deletion: request deletion of personal data subject to applicable legal exceptions and retention obligations.
• Portability: request a machine-readable copy of personal data for transfer to another controller where technically feasible.
• Objection: object to processing based on legitimate interests or direct marketing where applicable.
• Restriction: request temporary limitation of processing while disputes or verification occur.
• Withdraw consent: where processing is based on consent, withdraw consent without affecting processing prior to withdrawal.
• How to exercise: follow the submission instructions in the rights request section; we will respond within the timeframes required by applicable law.

We recognize GDPR protections for EU residents when applicable and implement complementary safeguards to meet those requirements. GDPR obligations guide our handling of personal data where relevant.

For individuals covered by the GDPR, rights such as access, rectification, deletion, and portability are supported in line with the regulation. Requests from EU residents will be processed according to the GDPR timeframes and standards.

• We collect only the personal data necessary to provide and improve homesavvy services in Canada, including contact details, property preferences, device identifiers, and usage data to support account management and personalized content.
• Where required, processing is based on your consent, contractual necessity, legal obligation, or legitimate interest related to fraud prevention, security, and service optimization; we document our lawful basis for each processing activity.
• You have rights to access, correct, restrict, or delete your personal data, and to request portability where applicable; we provide clear mechanisms to exercise these rights and evaluate requests in accordance with applicable privacy law.
• We retain personal data only for as long as necessary for the purposes described, applying retention schedules that balance operational needs, legal obligations, and data minimization principles.

If you believe homesavvy has processed your personal data in a way that violates applicable privacy rules, you may submit a complaint to our privacy team or, where applicable, to the relevant supervisory authority in Canada. We will register and acknowledge receipt of complaints, contribute promptly, and take corrective measures when appropriate.

To request access, correction, deletion, or portability of your personal data held by homesavvy, please contact our privacy team with a clear description of the request and identity verification information. We will provide guidance on the information needed to process your request efficiently.

[email protected]

homesavvy aims to acknowledge rights requests within 5 business days and to provide a substantive response within 30 calendar days. Complex requests may require additional time; where permitted, we will notify you if an extension is necessary.

We may use your contact information to send relevant updates about homesavvy products, homeownership tips for CA, and service notices. Marketing communications will include clear options to manage preferences and are tailored to reduce unnecessary frequency.

You can opt out of promotional emails and SMS from homesavvy at any time by using the unsubscribe link in emails, the STOP command for SMS, or by contacting our support team at +14166669306.

homesavvy services are intended for adults and for use in compliance with eligibility requirements. We do not knowingly collect personal data from children under 13. If you believe a child’s data has been collected, contact us and we will take steps to remove the information where applicable.

homesavvy may link to third-party sites and tools to enhance homeowner resources. We are not responsible for the privacy practices of external sites; review their privacy statements before providing personal information.

We periodically review and may update this privacy information to reflect regulatory changes and service developments. Material changes will be posted on homesavvy.club and, where appropriate, communicated via email with the effective date.